Refund and Returns Policy

  1. No Returns for Non-Quality Issues:
    Customized products are not eligible for return unless there are quality issues or delivery delays.
  2. Quality Issue Return and Exchange Service:
    If a product has a quality issue, Jianxin Crafts offers a 180-day free return and exchange service. All costs incurred during the return and exchange period will be borne by Jianxin Crafts.